TERMS AND CONDITIONS

Welcome to www.ziggo.ro. This website is the online store of Comercial Society Ziggo House.

Please pay attention while reading the Terms and conditions, before using Ziggo.ro. Access to www.ziggo.ro is granted by accepting of the terms and conditions exposed in this section by you.

HOW DO I BUY ZIGGO PRODUCTS?

To place an order on www.ziggo.ro it is required for you to be authenticated.

1. Authentication

For authentication it is necessary to use a valid email adress. It is also necessary to fill out the following information about yourself:

  • Last and First Name
  • Password (specifically chosen for your account)
  • Birth date
  • Email address

In "my account" you can add the following information for making an order online at www.ziggo.ro:

  • Your address written on your ID card
  • Home and delivery address
  • Phone number
  • Aditional Informations

If one or more informations about yourself will change in the future, we request that you update the "my account" section -> "my addresses" and press "save". You can also announce us at the email address sales@ziggo.ro

By using the service provided by www.ziggo.ro, you agree to provide true, accurate, current and complete information about you as specified. If we believe this obligation is not being respected by you, we reserve the right to block your access to the use of our service for a specified or indefinite perioud without notice.

2. Prices and Payments

Prices are set when the products are displayed on the site, they are expressed in RON and include VAT. The price displayed may change when the discount policy applies. It should be noted that if, by mistake, the price of a product is listed and announced as 0(zero), Ziggo.ro is not obliged to offer that product for sale at this price, considered to be a technical error.

All prices include VAT. Payments are made thru Delivery system (you pay when you receive your box with selected products).

The data you complete is safe. Ziggo.ro has no access to your bank details.

COPYRIGHT

The design, text, graphics, structure and all the information on www.ziggo.ro are the exclusive property of Ziggo House. Any attempt to copy, reproduce, republic, transfer, display, distribute, sell or modify the content, data, information and materials found on this site is strictly prohibited without the written permissions of Ziggo House Representative.

COMPLAINTS

For any type of complaints, please fill out the form at the "Customer Service" section or contact us at sales@ziggo.ro. We ensure that the Ziggo.ro team will do its best to resolve complaints in the shortest possible time.

DELIVERY AND RETURN

The products www.ziggo.ro are delivered to you anywhere in Romania, through the courier company TNT. The delivery is made by courier at the address indicated in the form the customer is filling when ordering products. The delivery cost is 18 RON for parcels sent anywhere in Romania. If the order value exceeds 150 RON, then we provide our customers with free shipping. 

If a product does not match the description, or you are not happy with it, you have the right to return this product within 30 days of its receipt. The shipping cost for returning products are supported by the ziggo.ro only if the customer wishes to exchange the product with another one. In case of repayment for the return product, the customer is paying the delivery. 

The addresses to which products can be returned are:

Ziggo Sun Plaza: Mall Sun Plaza, Calea Vacaresti no. 391, Et. 1, 040057 Bucuresti

Ziggo Cotroceni - Afi Palace Cotroceni, Bulevardul Vasile Milea 4, 061344, Bucuresti

Also, the products purchased from www.ziggo.ro can be returned to our stores in Bucharest at no extra cost if the customer brings them personally (addresses listed above). Payment of the product's equivalent is to be paid by Ziggo within 14 days of receipt of the returned product. 

Ziggo return policy is subject to the Emergency Ordinance no. 34/2014 that regards consumer rights under the contracts concluded with professionals, as well as amending and completing normative acts.

You may request product return in the following cases:

1. The product delivered does not meet the site specifications (size, color, model) In this case, you may request the return of the product, or its change with another product of the same value or different value (paying the difference or reimbursing the difference) 
2) The product is defective. If the product has a defect, or you receive another product or the wrong size, the shipping charge for the return of the defective product is paid by ziggo.ro

3) Product with inappropriate measure. If you ordered a size / model that does not fit you, you can change it with another size / model, but the shipping charge for the exchange will be supported by you. 

How can a product change? Our exchange policy involves the following steps. If you want to change the size or change the product, please contact us by email. We set together the product you want, we send the new product to you, and you will pack the product you want to change and give it to the courier when it arrives with the new product to you.

CONFIDENTIALITY

PROTECTION OF PERSONAL DATA

ZIGGO HOUSE undertakes, according to the requirements of Law no. 677/2001(amended and completed) for the protecting of persons regarding the processing of personal data and the free circulation of these data and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, to safely manage and only for the specified purposes, the personal data that you provide about yourself, a member of your family or another person. The purpose of data collection is strictly  for the processing of orders and the desire to bring notice about the changes in our services and the possible new services we offer, we or our partners. Personal information provided by you is required to complete your billing documents. Your refusal to make available to Ziggo.ro all of the partial personal data specified in the site authentication section, entails the unprocessing/cancellation of the order. The registered information is intended for use by the operator and is only communicated to the following receivers: SC ZIGGO HOUSE S.R.L. According to Law no. 677/2001, benefits the right of access and intervention on the data, the right not to be subject to an individual and the right to appeal to justice. At the same time, you have the right to oppose the processing of the data that you are interested in and request that you delete them. To exercise these rights, you may address us with a written request, dated and signed at sales@ziggo.ro. If any of your data is incorrect, please let us know as soon as possible.